Manipal isn't Manipal anymore. Manipal hospital was not just another hospital for people. Its a hope and its a belief. But, I warn you people, this is changing amd its changing fast.
17th May - My parents went for a regular full body check-up to Manipal. My Mom(age=52) had some minor inconsistency in the liver area for which few scanning were done, but none were o[censored]se. People who handled my parents were some careless kids who is on their phone non-stop who does not care for people's lives. They could have suggested CT scanning at the first place but they still made us go through other scanning which were of no use. So, whole day spent in hospital but couldn't get scanning done due to server issue and my parents were told to come on 18th.
18th May - 9am we had appointment for CT scanning. Waited till 3 pm and was told again server issue. Asked us to be back on 20th.
20th May - Injection which is supposed to be given before CT scanning to the blood vein was given to a muscle. The nurse who gave did feel that she made a mistake that she had given to a muscle, but still decided to leave my mom alone in the lab and went out for 10 mins. Immediately, my mom started experiencing heavy pain and immediate swelling of her hand. She became unconscious screaming, shouting, but no one was there to help. When my dad asked, they gave such a vague answer. They said, "we need to do this after a few days. Because for the next few days she will be in pain and the hand will be swollen". Such as simple answer for a mistake that has been done by them. My dad went to inquire the staff who treated my mom, and my dad was shocked to see they were laughing over the video on their phone. They literally put someone's life in danger, but there is zero remorse? We were not informed about what needs to be done next for the immense pain my mom is suffering, or for the swollen hand.
Is this how a hospital like Manipal KMC is treating people. People believe KMC is a lifesaver. KMC is the last hope. But, this is changing. Am telling this to the management, due to mismanagement and lack of care towards patients. People are not scared of disease. but, people are scared of KMC MANIPAL.
I want to know what action you take against this? we don't need any favors in return for what happened. But, we need our KMC to be the KMC 10 years ago.
Thank you,
Prasad,
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