Manipal Hospital — No consultation after getting appointment

Hello
I had an video consultation appointment on 5th July 12:15 with doctor Anusha handral from the dept of diabetes.
Till 9 th July I have not got consulated by doctor.
Hospital team is not contacting me.
Whenever I call support team they just raise ticket and no body is contacting me again.
I have already paid the amount.

Patient detail:
Priyanka saraswat