Manipal Hospital — Poor care

We have been visiting Columbia Asia, Yeshwanthpur for the last 10+ years and all o[censored]s a family have been appreciative of the service, care, technology and personnel. However this time around it was appalling, my mom was unwell on the 18th jan, had symptoms of COVid considering her age we rushed her to the emergency as she was dizzy and weak. We went through the process of depositing 1500 for emergency, she was put on a wheel chair she went through the blood test, chest X-ray and urine sample all of this took atleast 2 + hrs and the poor lady is sitting uncomfortably on a wheelchair all this time in a state of dizziness. I asked for the discharge summary and the doctor said give me some time and we waited patiently for another one and half hours to get the discharge summary as there is only one doctor in emergency and she running around sorting zillion things. By now we have spent close to 4 hrs on the wheel chair. Go the pharmacy to collect meds and again a long queue as there is only one person. Took me another 30 min and now 4.5 hrs on a wheel chair in an uncomfortable state. I have huge respect for health workers and am very gracious but please understand what a patient is going through when I raised my voice at the attendant at the reception she screams back to say don’t you see the queue. If you discharge patients timely I don’t think there will be queues. Above all I got to know today that the urine sample after 2 days hasn’t been sent to the lab. Very very upset and angry. The complete ordeal is costing us so much money spent inr 13k and this is the care demonstrated and don’t want to even mention about my exposure to Covid patients in these 4.5 hours.