Manipal Hospital — Prescription not received after 1 month of consultation

Address:

Manipal Hospital Jayanagar Bangalore

I have booked video consultation with Manipal Jayanagar on 24th April with Dr. Meena Muthaiah.
Consultation happened, doctor told hospital will send me the prescription. But till date I have not received the prescription so I request for the refund of my consultation charges paid or send me the prescription in next two days.

Since 24th April, I have called multiple times customer care, but I only get a call back from Manipal Jayananagar saying that I will get the prescription but never got.