Manipal Hospital — Unprofessional and ill-behaved telephone receptionist

Address:

NIL

Today (13 Apr 2021) I called Manipal Hospital, HAL Airport Road around 11.30 am and requested to connect Neuro Dept. My wife, 68 years age, is under treatment by Dr Veena Vedartham. I needed to get doctor's ok to take my wife for Covid vaccine just to ensure that there are no adverse reactions of the ongoing medicine and the vaccine. Like a perfect bureaucratic centre, the lady on phone asked me to come to the hospital, fill an application, which will be submitted to Dr Veena and she will reply after studying my wife's case and that I must pay fee. Wow, in my many decades of experience with MH, I never had encountered this ridiculous bureaucracy and a thoughtless receptionist. I told her that this was the time of the new pandemic wave and I am an old man of 74 years and a cancer survivor still under recovery which any sensible person would understand before forcing me to come to the hospital. In any case, just to ask the doctor to know if my wife can get vaccine, while she is on Tab Levigress, was all that was required to know from the doctor. I was explaining to this receptionist my helplessness when she hung the phone. Well, that was not Manipal that I have known since its inception. This receptionist woman is totally unfit to be employed at a respectable hospital like MH who surely has put a black spot on MH's reputation. Her arrogant, inconsiderate, disrespectful behavior especially towards a man of 74 years and unprofessional behaviour must be condemned and the hospital management must summon her to re-educate her as to what the hospital stands for and what a nonsense she had created by asking the patient to come to hospital (under above conditions and purpose) for a long bureaucratic procedure just to get ok from the doctor so that her patient could take vaccine. She must be removed from such public facing responsibilities not only in the interest of the patients but also in the hospital's own interest as well. I condemn her misbehavior and the unprofessional culture of dropping the call of a patient which under is known to be an unacceptably bad behaviour across the globe.