Manyavar — Defective Sherwani

Address:

Pune, Maharashtra

I bought a Sherwani and mojadi worth ₹6, 000/- on 15th of December from the Manyavar store in Phoenix, Pune; and I wore it once on 18th of December. While I was wearing it I realised that both the pockets had torn, there were another stitch which had gone loose, the chudidar had got torn in the wrong place and there was work of beads on the Sherwani on the sleeves and on the neck had got loose. The beads were falling off from all the places, there are threads coming out from all the places. I returned it to the store on 25th and they haven't been responding well since then. They haven't given me a call back, I have called them thrice and still no response. The manager there talks very rudely and asks me to come down to the store every time I call. He says the company hasn't replied and he asks me to come all the way down there to waste my time. Is this the kind of service and quality I should expect from this big a company? I asked him to change the price and he said I will alter it but I can change it and he said the beads have always been a problem and there are many complains but we don't change the piece. If there's a problem you already know of the why do you sell it and make it so inconvenient for the customer?? Get back to me asapYeah, or I'll have to take some other actions and move forward!