Marks And Spencer — Mark and Spencer Refund return | |||||
I had ordered a product online from Mark and spencer mobile application. In view of poor fit, i had to return the order. Before initiating return of the said product, I had mailed to Mark and spencer India customer support email id that the original credit card account which i had used for payment - that has been disabled now and refund be given via alternate pathway. The mark and spencer team acknowleged this issue and reverted that they will send me a link, where i have to upload my NEFT details. They team did not send any link for this purpose despite repeated reminders. I have spoken to the official customer care number, but the excutives just tell me that they will raise the issue with concerned team. Now, the Mark and spencer team has emailed that they have sent the refund on credit card account and i should connect with the bank. Which bank should i connect with, when that credit card account is closed.. And today, they mailed that original payment method can not be changed. Extremely unprofessional attitude of customer care. Also, they do not reveal their escalation matrix also. I need help to get my refund in my functional account. Was this information helpful? | |||||
 1 Comment | |||||
I had placed this order on 11th April 2022 and when the product came, it was a wrong product sent to me. I have placed a request for a return pickup since the delivery and other than empty assurances, the product has not been picked up from me. I am actually so fed up of their service bec when I call the customer service, they tell me it will be picked up in 24 to 48 hours and obviously nothing happens. The 24 to 48 hours turnaround has been told to me thrice already, on three different occasions. I seriously doubt that I will ever shop at Marks again.