Marks And Spencer — Return and refund not being initiated

Website:

www.marksandspencer.in

It’s been nearly 1 month, I’ve been requesting these people day in and day out to cancel my order, they don’t reply to my emails. They cut my calls mid-way, and when they happen to talk, they promise me to do it by end of the day, or end of their shift, but never reply back.

I placed this order on January 22, and I’d selected “click and collect”, but the order was delivered at the store and due to covid surge in cases, I couldn’t go there, I kept emailing them to cancel it, however, they’ve made false promises and just ignored my calls and emails and they’re doing nothing.

Also, somehow their website shows “return initiated” and that’s extremely untrue. Let alone ₹990, I’ve not even been able to cancel my order.

I even called them today, but they cut me in the middle of the conversation.

Amount: ₹990
Order Number: [protected]
Order purchased on: Jan 22, 2022
Order cancel request placed: Jan 22, 2022