Maruti Int Movers And Packers Pune — Unethical behavior, Unauthorized charges, Missing items, Compensation not received for damaged items, Vehicle seized

Address:

Bangalore, Karnataka

Date of the incident- 15/08/2015 Client number- Ram Niwas: [protected]/[protected] Full Description: I had booked Maruti Int Movers and Packers for household goods shifting from Pune to Bangalore on 15th August 2015 as well as moving my car i10 from Pune to Tatanagar on the same date. There were false/unjustified charges that I had to pay towards local Mathadi union charges on the day of the movement which amounted to 4k in which they did not let me deal with them directly( might be their own people/they charged me more). Also while paying the amount I was told this would be adjusted against the bill, so once the bill was made it came as a surprise as they did not consider the money paid to mathadi union. Also for household goods, I insured my goods for 1.6 lakh for which they added 4800 to the bill counting 3% as insurance premium charges. A single truck was agreed upon and arrived at my house and left which all my goods. After a couple of days, I was in for a surprise as they demanded full payment even before delivering my boxes in Bangalore. They started threatening me and saying my goods will not reach if full payment is not made and my car will not be delivered till they get full payment. After a couple of days, two small trucks which were different from the ones that started in Pune arrived containing my items. There were multiple items which were damages, fridge cabinet, glass items, paintings, even plastic chair, kitchen boxes. Also some items were missing like 1 box and 1 box which contained five scotch bottles worth 20k and a chair. The box in which scotch bottles were there arrived in packed condition but just the bottles were missing from it. Also 10 of my flower pots did not even arrive. After all this, I called Ram Niwas, who heads Maruti Int Movers and Packers for the whereabouts of my missing items and compensation regarding my damaged items. He was not even willing to listen about this or even do something to find out what happened to my missing items. He threatened saying if I do not tansfer him the full amount, my car would not be delivered. Also I asked for insurance receipt to which he provided false receipt which did not have premium mentioned. On asking for the page containing premium details, he said he gets it done for free through his friend and I will need to pay him the full amount even then. I kept calling him every other day to inquire about my missing items and about the compensation for my damaged products so that I can transfer him the rest amount. He kept ignoring all inquiries about missing items / damaged products. He would only say when are you transferring the full amount. He also threatened that car has been pulled out of truck at Nagpur and I would need to pay parking charges at the rate of Rs 250 per day since then if i do not transfer him the full amount. It been more than 15 days and they are not even telling me where my items are and what would be the compensation for my damaged products. Even after so many days and repeatedly calling them inquiring about the whereabouts of the car and when it would reach, they are not telling me anything and harassing me. The vehicle was booked separately so how can they stop my vehicle without my permission and then threaten not to deliver it. Also there was a deficiency in service, we had booked a full truck and paid extra for it but it was offloaded into two small trucks in Bangalore. Desirable Resolution- Delivery/Compensation of all my items missing/damaged Delivery of my vehicle no: MH12 JU1151 ASAP