Matchpointgps — Gps not working since 3 months

Address:

14/1 viajynagar kanpur 208005

I have matchpointgps in maruti suzuki tour S car. It was installed july 2018. From last three months i am facing issue that it is not tracking, my car is somewhere it showing where i used to park three months ago.
Gps was installed for 5 years but it stopped working after 4 years, I have done the whole payment for 5 years .
I wrote mail and they replied only once after that it has been 3 months since i am chasing and seeking for reply, screenshot attached, Tried to contact by phone but there is no response .
I have seen so much complaints about matchpoint from multiple customers, neither they support nor respond, no direct contactable, it is totally fraud company which is being run legally .
There should a strict action against them.

Here are some details which was shared at the time of purchase, please have a look and resolve this issue.

username: KUMK811685 for application login

Location tracking no: [protected]/[protected]
Support line no. [protected]/[protected]