| Website: | www.matrimonyphotography.com |
03rd sept 2017 - wedding
We booked the "matrimony photography" for my brother’s marriage function because our family photographer was having some issue in taking montage video. This is the single life time event and we didn’t want to miss the montage video as well so we came to the matrimony photography service.
Steps for booking
We called the contact number[protected] and with-in 2 hours one of their candidate came to my house to show the sample album that looked good.
Requested for the package of below with 45, 000.00/- rupees
350 photo album (Unlimited photos shoot)
2 hours video (Blue ray)
Candid photos
Montage video (Only for this montage video i booked your photography service)
We requested for the post marriage photography (Outdoor shoot) of below package with 15, 000.00/- rupees
100 photo album (Unlimited photos shoot)
We communicated with the customer service girl named “priya” called us to pay the pre advance of 1500 to do some login. I requested for the photographer details before payment but she told me that after this payment only we will allocate a photographer – with-in few hours i made the payment on the same day. After that priya sent an order copy in email. After that she never picked our call till date. [first disappointment]
Next day we called your "matrimony photography" customer care and requested for the photographer details. Then one more customer care girl name “pooja” spoke with us that we need to pay 21, 500.00/- rupees to allocate a photographer. We made the payment as well in 1 hours after that payment pooja never picked that call. [second disappointment]
We called your customer care number and finally we reached one of your candidate “mr. Ravindren” and he said that he is the operational manager and will sort out all the issues. I requested him to provide the photographer details. I have seen a lethargic attitude of your employees. 3rd sept 2017 is marriage date but till 2nd sept 2017 morning 10 am we didn’t got the photographer details. [we were much worried and full of tension, we already had hell lot of marriage work and full work tension] – but your guys never cared for us.
Finally we got a call form one of the photographer from very small village. Then immediately we call the customer care and made a complaint that we need the photographer from chennai/madurai/trichy. Then mr. Ravindren said they will change the photographer and provided a mobile number. We called that mobile number “mr. Sankar rajan” a photographer from chennai spoke with us. At that time it was already 11 am. He said their photography team is starting from chennai and will reach our place by night 10pm and requested us to book the room for photographers.
We called so many times to that photographer head he also said that they reached trichy, madurai and finally our place. And reached the marriage hall around night 11 pm and the photographer said we are from small village we didn't communicated with your its our agent. Its very much clear that we got cheated [third disappointment]
We finally compromised to go with that photographer named mr. Selvam from the small village and requested them to get ready by 5 am.
3rd sept 2017 - marriage day
Morning 05:30 am we picked the photography team from the marriage mall and bring them to house and the below disappointments
We asked them to start the photo session and the montage video session and the photographer clearly said that they are not capable of taking the montage video and they are not having enough equipment’s to take the montage video. [fourth disappointment] – only for the montage video we booked your photography service.
Morning we called matrimony photography customer care, priya, pooja and ravindren (Operation manager) – no one picked the call.
We were not happy with the photography equipment’s that the photography team brought. Very small video camera and camera. The video camera looks like a damaged one.
We were not happy with the way they have taken the photos we insisted to take like capture the car moving video etc.,
So many events were not captured like “welcoming the bride and groom” etc.,
Photography was fully disappointment in my loveable brothers marriage.
If you are not able to satisfy the customer needs why the hell you guys are taking order and giving false commitment and cheated us.
Now we cannot go back and change the past and do marriage again and take the photography session again.
Wedding is the life time event don't go with this photography. Full time cheaters they will give all good good stories. Same customer service girl with speak in different different names.
Any clarification contact me or whatsapp me: +[protected]
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