Max Fashion — Order not being delivered even after 2 weeks

I placed an order in max fashion on October 29. The expected delivery date was November 3. Even after 2 weeks they are not able to deliver the products. Their tracking link doesn't provide any information other than the item is in transit. But even if someone is walking with the order it should have reached in one week. I called the customer care many times but, they are not able to get the item delivered. Worst online shopping experience ever.