Max Hospital — Bed management

Is being a government servant a sin?
My mother geeta batra admitted in max saket faced a lot of trouble being a government servant. She was hospitalised for 45 days and shifted to max saket due to hospital infection and post covid pneumonia issues. After requesting and begging for like 100 times we only got economy room with 4 patients.
Being a central government employee we were entitled for a private room still we were not willing to avail the CGHS services and wanted to pay the amount on our own as the room in cghs was economy and single for cash.
Isn’t it the patient’s choice of how he want to pay? We were willing to give them in writing that we will be harmless to the hospital and there will be no claim further but we didn’t got the single room.
I request you to please look forward and help as we are already broke and not in a state to suffer.
Thanks