Max Hospital — Doctor's Rudeness and misconduct

Address:

B Block, Sushant Lok 1, Near Huda City Centre MF Husain Marg Near Huda City Centre, Sector 43, Gurugram, Haryana 122001

SSN Number[protected]
Date - 12th December 2021
Time - 20:58

I had rushed my daughter to the emergency services in Max Gurgaon on the night of 12th December as she was in terrible pain due to acute stomach cramps. The doctor on duty, Dr. Vishant Sharma was extremely nice and brought her pain down and then suggested she go on for a full abdomen ultrasound to rule out any further problems. Upon going to radiology which was empty and there was not a single patient at that time of the night, my daughter was attended by a Dr. Sarika Gupta, who went into the room with her and came out within five minutes and glared at me and stormed off into her room banging the door behind. I found her behaviour to be strange but ignored it but when my daughter came out she said that the doctor was very rude and asked her to inhale while bloating her stomach out. When my daughter asked her to kindly repeat as she didn't understand well what the doctor wanted, the doctor snapped at her and in a raised voice said - "why can’t you do it? Everyone can." And then told her to come in a n hour as her bladder is not full. Despite the fact that she was given a drip before that, I told her to not worry and drink some more water and in the next 15-20 minutes made her have two litres of water along with the drip the hospital had given. By this stage, my daughter had so much pressure to urinate that she could not even walk. I requested the attendant there to please ask the doctor to look at her. The attendant made my daughter lie down in the room and went to call the doctor. As the doctor reached the room as I was not allowed inside, I could hear her shout at my daughter at the top of her voice. I ran in and asked her – “ma'am why are you shouting at my daughter?” She yelled at me - and said don't you understand when I told you one hour come in one hour. Upon requesting her that she really needs to pee and the pressure is too much she shouted back saying that go and piss then and start all over again. I was so shocked at her behaviour as I have never ever seen a doctor behave like that with a patient without any provocation. I told her that this is not a behaviour suited to a doctor and I will make a complaint against her to which she shouted back saying do whatever you want.

We left the radiology department and came to the front desk, asking for the duty manager and were informed that there is no duty manager on Sundays. Upon asking the doctor's name nobody was willing to give us her name and kept stalling us by saying that they don't know her name. I asked them how is it possible that no member of the staff on duty knows the doctor's name and if they are willing to say it on video. Upon hearing this the security in charge sent someone to find out the doctor's name and I was told it is Dr. Sarika Gupta.

We then returned to emergency and asked for a discharge where they made excuses for the doctor's behaviour. It is appalling that this doctor was so obnoxious to a patient that too a young girl who was seeking emergency services.

I would make this complaint to the ministry of health as such doctors do not deserve to be in service of patients. A written public apology and being debarred from her license is what will be an acceptable solution to me. Not even normal people talk so rudely, on top of that a reputed hospital like MAX cannot possibly have such doctors on their roll.

I will escalate this complaint to the highest of authorities.