Max Hospital — Drugs sold at high costs

Address:

Shalimar Bagh

My mother is being treated at the Shalimar Bagh facility of the hospital. She is prescribed IVIG medication which involves injecting 10 doses of Immunorel over a period of 5 days. The price per vial they are charging is Rs. 21349/-. When I checked the price of drug I the market, it is easily/readily available at Rs. 15500/- all over Delhi. I requested the authorities (their Admin dept here) to either provide me this medicine at the cost available in the market, or allow me to procure me of my own.
They denied, quoting some 'policy' of not allowing drugs from outside, if it is available in house. They insisted that they will provide it at MRP only, and not a Rupee less.
To me, it is sheer blackmailing, where you are asking patient to pay more for a lower cost drug, just because he/she is at your disposal.
I'm not sure what action or correction you will make here since it pertains to your hospital 'policies' only, but I'll ensure I use all forums available to report these practices (and a few more which I've noticed here in the last 12 days.