Max Hospital — emergency services at max smart is 100% stand zero & heartless inhuman doctor & staff

Address:

New Delhi, Delhi, 110017

On 25th oct. My mother was very unwell, so we rushed to the nearest hospital which was max smart hospital and straight away rushed to the emergency, she was unable to sit and asked for stretcher but none of the emergency staff listened to the patient rather after few minutes nurse came and checked her bp & said bp is normal and asked us to move towards opd.
In the opd we met dr. Santosh kumar aggarwal, he got bp checked again and it was so low that doctor asked for her admission and told us to move to the emergency and let nurse starts fluids giving procedure as she was drowning and unable to sit in the wheelchair even she is rheumatoid arthritis patients.
But again doctors in emergency and there staff just sucked, they dint even allowed my mother and informed us beds are not available, we requested for stretcher until she gets admitted but no response was given to the patient condition even after doctor wrote the same in his prescription, when i went inside i found beds including stretcher was available!
When i tried to speak to the duty manager, mr. Deepak the duty manager answered " agar wheelchair par baitha ni jata to kahi aur leke jayeye, yaha na rooms par na emergency par bed available hain". When i told him to come down and see beds stretchers are available he dint even came rather banged the phone.
I called this dr. Santosh, he answered "yaha ye log aisa hi karte h, ap dusre max hospital ya kisi dusre hospital lejaye".
In such a bad & ill treatment with the patient neither they provided any gda nor any stretcher since last 3hrs and i have to take my mother to some other hospital.
This is how the great max smart hospital plays with people's life.
I want very strict action against the whole emergency staff including deepak the duty manager & that dumb dr. Santosh aggarwal - if he knew, such ill-treatment happens, why the hell he's mum and not taking it up with the management... Did he forgot his medical oath???& did these emergency docs too forgot there medical oath??? If so they should be punished very badly.
Kindly request you to look into this matter seriously, so that in future no one has to face such situation.
Also, i need proof against the action you will be taking after this complaint of mine against these inhuman #.

Regards,
Ritika