Max Hospital Gurgaon — Security amount not refunded even whole amount is approved by insurance company

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Varsha1208
from Delhi, Delhi
Mar 6, 2022
Resolved
Max Hospital — Security amount not refunded even whole amount is approved by insurance company
My daughter Anishka was admit in max hospital gurgaon from 27th Feb to 4th March, on the day of discharge full amount has been approved.
Amt of Rs. 178351 Approved by HDFC. for ANISHKA ID: 105256 on 04-Mar-22. ( Subject to Pol T.C.) From, Max Hospital, Gurgaon

Still hospital was saying that how non payable can be approved then for confirmation they mailed to HDFC Ergo about non payable and on reply they again get approval of same amount after two days and message as mentioned below
Amt of Rs. 178351 Approved by HDFC. for ANISHKA ID: 105256 on 06-Mar-22. ( Subject to Pol T.C.) From, Max Hospital, Gurgaon

Still max hospital is not refunded my amount. Please help in this regard.

Also complaint is resolved without any resolution given.