Max Hospital — max hospital saket nuclear medicine department misguidance to their patients

My dr. Has mentioned in prescription to have thallium test to check viability and reversible ischema in lad.
At nuclear medicine where test is performed they named this test as stress mibi/tetrafosmin mp scan with gated and performed the test on 7th feb 2019. I devoted 8 hours for this test and at the end of the day i have been told that test is completed and i may collect my complete report on 8th feb 2019.

When i reached to collect my report on 8th feb 2019, i have been told that they only performed test of reversible ischema and they forgotten about the test of checking viability and this test needs to be performed separately again to check viability and patient had to come again for this test.

Its completely a misguidance approach by hospital to its patients as they never told me about the complete test and when they committed that whole test is done then where is the question of checking viability test separately.

Moreover i have been told that for this viability test i will be billed again.

When once i have approached with dr prescription to nuclear medicine and the thing which is mentioned in prescription that has been billed then why should i pay separately for a test which is not done by mistake of hospital.

Moreover if hospital has forgotten this test to be performed on 7th jan 2019 then why i has not been communicated this thing on day itself and also the same has not been communicated to me next day also.
Only when i approached to collect reports then i got to know about this.

I need an strict action for the staff who is handling this case.

Dr pankaj dougall is hod of nuclear medicine and necessary action must be taken for staff who reads prescription carelessly.

This type of careless and reckless behaviour can take the life of a person.

It's a life threatening call from max hospital staff for their patients.