Max Hospital — misguidance

Address:

122016

I have taken multiple treatment from your hospital at gurgaon branch.
My mother went angioplasty, my daughter was admitted for many days as she was diagnosed with dengue fever. I spent more than 2.75 lakhs for their treatment and care at your hospital.
Before getting treatment i enquired with your desk staff and billing staff, whether they are giving corporate discount to sbi officer. They refused that there is no such provision for sbi staff.
But i enquired with my corporate centre and head office they quoted that there is a corporate tieup with sbi and max along with circulars. When i came to know such thing i went to your hospital and they answered that you will not be given as the billing has been done.
I question to your organisation that "who is responsible for this loss incurred by me"
This is your poor customer care service delivered to me.
So i request you to raise the issue and arrange for refund of 20% as under corporate tieup. This refund will enhance my faith in you.
Thanking you

Rajeev ranjan
Registered mobile number:[protected]