I am dhermander garg attandant to patient my brother naresh kumar garg at bed no 4 onco surgical icu. Today morning 11 am when i visited the icu i come to know that my brother will be shifted to room and request for room has already been sended to bed manager.
12 noon i confirmed at admission counter mr gaurav replied that yes they have the request for room but room will be available at 3 pm.
After 3 pm i contacted at admission counter they give the extn no 2043 for bed manager.
I contacted to 2043 talked with ruchika. See told that they have the room but they donot have clearance from team of dr sunil chaoudhary. & communicated the same to icu.
I contacted to duty manager to clear whether bed are not available or clearance from doctor is not there. Duty manager ms ekta jain contacted to icu and replied that no clearance from from team of dr sunil chaudhary.
I meet to team of dr sunil chaoudhary, dr rohit replied that they have already given clearance today morning.
I again come to duty manager ms ekta jain and requested them to clear the situation and talk to dr rohit.
Her behaviour was very bad. Clearly refused to contact. Refused to reply. Abused me that i have syco problems. Thertened me that this way i can not get room or can not get shifted my patient.
Being a duty manager of a big highly repuated health service provider these abuse and responds are not acceptable at all.
Please clear me when my patient will get bed. And take corrective action to responding staff.
Dhermander garg
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