Max Hospital — Non adherence of stipulated appointment slot

It's 2:10 pm n i am writing this complaint because we have got an appointment fixed for 1pm with Dr. Ankita chandna(Gyn).My wife is not feeling well but she has to wait because doctor is not at her room to see the patients..This is really unlikely from the brand called Maxs.Appointment should b time bounded and not like this hours delay.
Quite disappointed, Will not recommend anybody to come here again.