Max Hospital — Patient not treated properly in Neuro ICU

We got our mother admitted to the hospital on the 23rd Dec 2022 in the evening.she was admitted to ICU for 2 days and last night she was not treated properly by the night staffstaff there in NEORU ICU Max Vaishali.
She complaint about how she was ignored and was not given blankets and also a male staff spoke rudely with her. She seems to be in trauma because of that. As children we are really upset that despite keeping her in a so-called good hospital and spending a good amount of money this is how she is treated.
We left our mother on your staff's trust and such ridiculous behavior isn't acceptable

We will never come her again and nor recommend anyone. .