Very poor handling of Emergency patients, at Max saket Hospital.
I admitted my mother in EMERGENCY, at 8.00 pm on Monday 14th April 2015.
Although they admitted her immediately, and then the drama started. The attending 2 doctors made her log sheet with all
possible xrays and MRI recommendation. They did not take here for any tests for till 9.00pm.
They also did not tell us that they were closing duty at 9.00pm.
They stayed still 9.00 pm and then 3 new duty doctors came, who took our handover very casually. These doctors made me and my
mother wait for 3 hours for MRI report.
When I complained, the doctor incharge started shouting at me, saying there was no MRI machine available.
Other Doctor just walked away without listening ot replying to me.
They also said that patients wait for 1-2 hours for MRI and we had to wait.
The doctor on duty shouted so loudly that a small child who was admitted started crying with fright.
The lady doctor told me that I cannot argue with a doctor.
If my mother had been more critical there could have been a definite tradgedy. The Night duty doctors were busy socialising
with old patients or non-critical patients like a plastic surgery admit.
The night duty doctors were completely relaxed and did not look like an emergency ward. Only one ward attendent named Lipi
seemed to be attending to all patients, sigle handedly.
The patient relatives were made to wait so much that they had to sleep on the floors of the waiting room.
The cafetaria-Sagar Ratna, served me rotten curd rice and refused to accept debit card and said they take cash only.
Cafetaria is exorbitant priced at more than 100-200/- per item. Its just for VIP and rich patients.
Then my mother was transferred for MRI and xray at about 10.45 pm after my agrument, It took her another 1.5 hours for 1 MRI
and a few xrays.
By god's mercy, her injury was not too bad. It took Was this information helpful? | 
Post your Comment