Max Hospital — staff was very rude

In paediatric opd. I was in queue as required then suddenly one pregnant lady came and cross me from the queue for appointment. Just to respect of the lady i didn't say anything why you crossed me. I requested the receptionist to give me the appointment because dr. Bhatia was about to leave it's 12:30. She was so rude and arrogant was telling me in very bad manner (Tumhe dikhayee nahi deta dusare log tumse pahle line mai hai) it's very painful words when i was not wrong. Receptionist was miss piu dutta malik. Some more to say lack of space.