Max Hospital — unethical behaviour

Address:

Ghaziabad, Uttar Pradesh, 201012

I would like to lodge a complaint against max hospital vaishali, particularly dr anant kumar and his secretary ms mita paul for the treatment meted out to my mother as follows-
1. My mother pramila gupta who is 84 years old was consulting dr anant kumar, urologist, her max id is shpp 154698.
2. She had a problem o[censored]rine incontinence and was advised administration of a botox injection which was carried out on 29th september, 2017.
3. She was asked to reach hospital by 8 am, however the procedure was carried out at 4 pm ie almost after 8 hours delay.
4. We paid a sum of almost rs 40000 for the procedure but it was of no help to the patient.
5. We then again went to the doctor for reporting the problem after prior appointment on 11th october.
6. The appointment given was for 4.40 pm and we reached there much before the appointed time. However to our shock there appeared to be no system in place as to how the patients will be seen by the doctor as per appointed timings. Patients were just hanging outside the docter's room and entering his room without any queue. My mother who is 84 years year old obviously could not stand like this and had to wait and wait. When i protested to the secretary ms mita paul she was rude to say the least and said she cannot help as the doctor has time for only 4-5 patients but the appointment is given to 15-20 patients everyday so she cannot help. I kept pleading that my mother is very old and cannot sit for such a long time, however it all fell on deaf ears.
7. After a long wait for almost 2.5 hrs when i was asked to see the doctor he was in a hurry to leave and had no time to talk. When i told him that my mother is finding no improvement after spending such a huge amount he casually referred her to a junior doctor to consult and left the hospital. When i paid the fees for the senior doctor it was highly unethical to not even spend 2 minutes to understand her problem.
8. I again had to wait for almost an hour to see the junior doctor and it was the same story with ms mita paul of not having any system, in fact most of the patients were agitated.
9.in fact my mother has consulted this doctor 2 times earlier also but this highly unprofessional appointment system handled my mita paul was on those occasions also.
10. After spending such a huge amount for the treatment with such a reputed hospital the least we expect is a professional and polite attitude particularly for a 84 year old patient.
For and on behalf of mrs pramila gupta
Vipul agarwal (Son)
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