Max Hospital — Unnecessary delays.

Address:

Dehradun

The hospital has a policy to get a COVID -ve report before any inspection procedures such as Endoscopy etc.

Did anyone from the MAX team ever note the turn around time taken for a simple report generation?
Delay 1 : wait for 5 reports before sending to the lab
Delay 2 : unnecessary delay by the lab team for report generation. Also, nobody answers the phone, obviously why would you let's make the customer happy!
Delay 3 : No one from MaX team available to resolve customer queries. Just make a complaints portal, Job done.

How can you solve this.
1. Delay 1 : every report to be submitted ASAP, this will increase the number of rounds by the executive to the lab. So, arrange another staff or whatever but resolve this immediately.
2. Delay 2 : GEMBA to be done by 'someone responsible' at MAX to check the delay.
3. Delay 3 well this is plain hiding from the duties. Try Good Cop, Bad Cop.
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