Max Hospital — Worst behaviour of Mr. Arvind in dialysis department

I want to log a complaint against Mr. Arvind who was very rude in dialysis department (max super specialty hospital). From last two days we are struggling to get a permission for catheter placement due to the mistake of hospital, they don’t know the code which needs to get approve from CGHS Department. At the end even after having the CGHS facility we have to pay Rs5000 for the catheter. We requested them to give us day time for the dialysis as it is me and my mother alone to take care of my father and it is not safe to travel at night for us but still they gave us night time (10pm). Last time they make us wait for 1-2 hrs and start the process at 12am and it finishes at 4am in the morning. Me and my mother do jobs, so we have to awake till 5 am in the morning and then go to our work at 8am, you are mentally and physically torching us by doing this. Maybe you guys treat us so badly because we come through CGHS panel. If you guys are not able to give the treatment or at least talk politely then we don’t want to get any treatment from Max hospital. We came here just because of Dr. Alka Bhasin but the nurses and Mr.Arvind really need to learn basics of how to talk to your patient or thr attendant. My mother is crying due to that person’s behaviour (Mr.Arvind), and I need some action to be taken against him and his apology.