| Address: | Pune, Maharashtra, 411045 |
| Website: | Maxbhi.com |
I had ordered charger for my Asus Google Nexus 7 2 Cellular with 4G support that stop working after 6th day of delivery of order. I had made replacement request of the product, as it had a 1 month warranty. they were replied me with mail that was saying "The payments will be reversed and credited back to your account in 12-15 working days of time, depending on your bank.". after 15 days i reply back again to the same mail and they again reply me same 12-15 days message. Now its been a 1 month but i am still not received any refund yet.
Today I called on their Customer service center and now they reduced to pay my money.
Please refer my complain details.
Order Date: 12/10/2015
Order Number: 140433
Order Revived Date: 16/10/2015,
Email ID: [protected]@gmail.com
Product Name: Charger For Asus Google Nexus 7 2 Cellular with 4G support (microUSB)
First complaint no#: 51781
Date: 22/10/2015
https://elcotek.zendesk.com/requests/51781
Second complaint no#: 55465
Date: 7/11/2015
https://elcotek.zendesk.com/requests/55465
Place: Pune
Email Conversation :
Gmail Varun Fanje
[Request received] Order complaint
12 messages
Maxbhi.com 23 October 2015 at 00:06
Reply-To: "Maxbhi.com"
To: Varunmf
##- Please type your reply above this line -##
Your request (#51781) has been received. Our support staff is reviewing your request. Please wait 48-72 hours for the reply.
To add additional comments, reply to this email or click the link below:
https://elcotek.zendesk.com/requests/51781
Varunmf
Varunmf
Oct 23, 12:06 AM
Order complaint
Order Number: 140433
Email ID: [protected]@gmail.com
Product Name: Charger For Asus Google Nexus 7 2 Cellular with 4G support (microUSB)
Problem Description: a charger that stop working after 6th day of dilivery of order. I need a replacment of the product, as it has a 1 month warranty.
E-shop of Maxbhi.com.
This email is a service from Maxbhi.com. Delivered by iCables.in.
Message-Id:1RMVOZ57RN_56292cb3ac04e_341f3f80f1ecd33855732e_sprut
Customer Support - Maxbhi.com (Maxbhi.com) 23 October 2015 at 11:14
Reply-To: "Maxbhi.com"
To: Varunmf
##- Please type your reply above this line -##
Your request (#51781) has been solved. To reopen this request, reply to this email or click the link below:
https://elcotek.zendesk.com/requests/51781
Customer S
Customer Support - Maxbhi.com (Maxbhi.com)
Oct 23, 11:14 AM
Dear Varunmf,
Apologies for the inconvenience caused.
As per your request we have now initiated the refund of amount from Maxbhi eWallet to your bank via the CCAvenue payment gateway which was used for making the payments. The payments will be reversed and credited back to your account in 12-15 working days of time, depending on your bank. This time is taken by the payment gateway processor and your bank. All process of refund has been completed from our end.
For any further queries or information, please feel free to reply back.
Thanks & Regards,
Maxbhi.com
Ph: [protected]
Sales: [protected]@maxbhi.com
Support: [protected]@maxbhi.com
Website: https://www.maxbhi.com
Varunmf
Varunmf
Oct 23, 12:06 AM
Order complaint
Order Number: 140433
Email ID: [protected]@gmail.com
Product Name: Charger For Asus Google Nexus 7 2 Cellular with 4G support (microUSB)
Problem Description: a charger that stop working after 6th day of dilivery of order. I need a replacment of the product, as it has a 1 month warranty.
E-shop of Maxbhi.com.
This email is a service from Maxbhi.com. Delivered by iCables.in.
Message-Id:1RMVOZ57RN_5629c93f82f51_2062c3fdd04ecd3283045f8_sprut
Varun Fanje 23 October 2015 at 13:21
To: "Maxbhi.com"
Hi,
Thanks for your reply on my complaint, buy my concern is why don't you just send a quality replacement to that defective product instead of money refund if it is possible.
Thanks
[Quoted text hidden]
Customer Support - Maxbhi.com (Maxbhi.com) 23 October 2015 at 13:28
Reply-To: "Maxbhi.com"
To: Varunmf
##- Please type your reply above this line -##
Your request (#51781) has been solved. To reopen this request, reply to this email or click the link below:
https://elcotek.zendesk.com/requests/51781
Customer S
Customer Support - Maxbhi.com (Maxbhi.com)
Oct 23, 1:28 PM
Dear Sir,
We are not able to refund in replacement case.
Thanks & Regards,
Maxbhi.com
Ph: [protected]
Sales: [protected]@maxbhi.com
Support: [protected]@maxbhi.com
Website: https://www.maxbhi.com
Varunmf
Varunmf
Oct 23, 1:21 PM
Hi,
Thanks for your reply on my complaint, buy my concern is why don't you just send a quality replacement to that defective product instead of money refund if it is possible.
Thanks
Customer S
Customer Support - Maxbhi.com (Maxbhi.com)
Oct 23, 11:14 AM
Dear Varunmf,
Apologies for the inconvenience caused.
As per your request we have now initiated the refund of amount from Maxbhi eWallet to your bank via the CCAvenue payment gateway which was used for making the payments. The payments will be reversed and credited back to your account in 12-15 working days of time, depending on your bank. This time is taken by the payment gateway processor and your bank. All process of refund has been completed from our end.
For any further queries or information, please feel free to reply back.
Thanks & Regards,
Maxbhi.com
Ph: [protected]
Sales: [protected]@maxbhi.com
Support: [protected]@maxbhi.com
Website: https://www.maxbhi.com
Varunmf
Varunmf
Oct 23, 12:06 AM
Order complaint
Order Number: 140433
Email ID: [protected]@gmail.com
Product Name: Charger For Asus Google Nexus 7 2 Cellular with 4G support (microUSB)
Problem Description: a charger that stop working after 6th day of dilivery of order. I need a replacment of the product, as it has a 1 month warranty.
E-shop of Maxbhi.com.
This email is a service from Maxbhi.com. Delivered by iCables.in.
Message-Id:1RMVOZ57RN_5629e8a8fc43_206393fdd04ecd[protected]_sprut
Varun Fanje 7 November 2015 at 11:16
To: "Maxbhi. com"
Hi
I havent received my refund yet. When i will receive my money???
[Quoted text hidden]
Maxbhi Sales 7 November 2015 at 11:16
Reply-To: Maxbhi Sales
To: Varunmf
##- Please type your reply above this line -##
Your request (#55465) has been received. Our support staff is reviewing your request. Please wait 48-72 hours for the reply.
To add additional comments, reply to this email or click the link below:
https://elcotek.zendesk.com/requests/55465
Varunmf
Varunmf
Nov 7, 11:16 AM
This is a follow-up to your previous request #51781 "Order complaint"
Hi
I havent received my refund yet. When i will receive my money???
This email is a service from Maxbhi.com. Delivered by iCables.in.
Message-Id:1XDP293XDN_563d9025374a2_515b3fe3710cd32c169097_sprut
Customer Support - Maxbhi.com (Maxbhi.com) 7 November 2015 at 15:06
Reply-To: "Maxbhi.com"
To: Varunmf
##- Please type your reply above this line -##
Your request (#55465) has been solved. To reopen this request, reply to this email or click the link below:
https://elcotek.zendesk.com/requests/55465
Customer S
Customer Support - Maxbhi.com (Maxbhi.com)
Nov 7, 3:06 PM
Dear Varunmf,
Can you please tell us your order number with Maxbhi.com so that we can help you with your problem.
You can find out your order number by visiting here : https://www.maxbhi.com/index.php?dispatch=orders.search
Thanks & Regards,
Maxbhi.com
Ph: [protected]
Sales: [protected]@maxbhi.com
Support: [protected]@maxbhi.com
Website: https://www.maxbhi.com
Varunmf
Varunmf
Nov 7, 11:16 AM
This is a follow-up to your previous request #51781 "Order complaint"
Hi
I havent received my refund yet. When i will receive my money???
This email is a service from Maxbhi.com. Delivered by iCables.in.
Message-Id:1XDP293XDN_563dc625e3b1e_1b9cf3fd2ec2cd33825362_sprut
Varun Fanje 7 November 2015 at 16:49
To: "Maxbhi.com"
I am sending all my previous conversation with you on same complaint, may be that will remind you everything.
Customer S
Customer Support - Maxbhi.com (Maxbhi.com)
Oct 23, 11:14 AM
Dear Varunmf,
Apologies for the inconvenience caused.
As per your request we have now initiated the refund of amount from Maxbhi eWallet to your bank via the CCAvenue payment gateway which was used for making the payments. The payments will be reversed and credited back to your account in 12-15 working days of time, depending on your bank. This time is taken by the payment gateway processor and your bank. All process of refund has been completed from our end.
For any further queries or information, please feel free to reply back.
Thanks & Regards,
Maxbhi.com
Ph: [protected]
Sales: [protected]@maxbhi.com
Support: [protected]@maxbhi.com
Website: https://www.maxbhi.com
Varunmf
Varunmf
Oct 23, 12:06 AM
Order complaint
Order Number: 140433
Email ID: [protected]@gmail.com
Product Name: Charger For Asus Google Nexus 7 2 Cellular with 4G support (microUSB)
Problem Description: a charger that stop working after 6th day of dilivery of order. I need a replacment of the product, as it has a 1 month warranty.
E-shop of Maxbhi.com.
[Quoted text hidden]
--
Best regards,
Varun M Fanje
+91-[protected]
Varun Fanje 9 November 2015 at 16:16
To: "Maxbhi.com"
Hello,
Can you please tell me when you are going to refund my money?
[Quoted text hidden]
Customer Support - Maxbhi.com (Maxbhi.com) 13 November 2015 at 18:54
Reply-To: "Maxbhi.com"
To: Varunmf
##- Please type your reply above this line -##
Your request (#55465) has been solved. To reopen this request, reply to this email or click the link below:
https://elcotek.zendesk.com/requests/55465
Customer S
Customer Support - Maxbhi.com (Maxbhi.com)
Nov 13, 6:54 PM
Dear Varunmf,
Apologies for the inconvenience caused.
We have already initiated your request for refund of your amount to bank via CCAvenue on #date & same would reflect in your account within 10 to 12 working days from the date of initiation. This time is taken by the payment gateway processor and your bank. All process of refund has been completed from our end already.
For more information about your refund payment you can contact your bank or customer care of CCAvenue payment gateway at[protected].
Thanks & Regards,
Maxbhi.com
Ph: [protected]
Sales: [protected]@maxbhi.com
Support: [protected]@maxbhi.com
Website: https://www.maxbhi.com
Varunmf
Varunmf
Nov 9, 4:16 PM
Hello,
Can you please tell me when you are going to refund my money?
I am sending all my previous conversation with you on same complaint, may be that will remind you everything.
Customer Support - Maxbhi.com (Maxbhi.com)
Oct 23, 11:14 AM
Dear Varunmf,
Apologies for the inconvenience caused.
As per your request we have now initiated the refund of amount from Maxbhi eWallet to your bank via the CCAvenue payment gateway which was used for making the payments. The payments will be reversed and credited back to your account in 12-15 working days of time, depending on your bank. This time is taken by the payment gateway processor and your bank. All process of refund has been completed from our end.
For any further queries or information, please feel free to reply back.
Thanks & Regards,
Maxbhi.com
Ph: [protected]
Sales: [protected]@maxbhi.com
Support: [protected]@maxbhi.com
Website: https://www.maxbhi.com
Varunmf
Oct 23, 12:06 AM
Order complaint
Order Number: 140433
Email ID: [protected]@gmail.com
Product Name: Charger For Asus Google Nexus 7 2 Cellular with 4G support (microUSB)
Problem Description: a charger that stop working after 6th day of dilivery of order. I need a replacment of the product, as it has a 1 month warranty.
E-shop of Maxbhi.com.
Varunmf
Varunmf
Nov 7, 4:50 PM
I am sending all my previous conversation with you on same complaint, may be that will remind you everything.
Customer Support - Maxbhi.com (Maxbhi.com)
Oct 23, 11:14 AM
Dear Varunmf,
Apologies for the inconvenience caused.
As per your request we have now initiated the refund of amount from Maxbhi eWallet to your bank via the CCAvenue payment gateway which was used for making the payments. The payments will be reversed and credited back to your account in 12-15 working days of time, depending on your bank. This time is taken by the payment gateway processor and your bank. All process of refund has been completed from our end.
For any further queries or information, please feel free to reply back.
Thanks & Regards,
Maxbhi.com
Ph: [protected]
Sales: [protected]@maxbhi.com
Support: [protected]@maxbhi.com
Website: https://www.maxbhi.com
Varunmf
Oct 23, 12:06 AM
Order complaint
Order Number: 140433
Email ID: [protected]@gmail.com
Product Name: Charger For Asus Google Nexus 7 2 Cellular with 4G support (microUSB)
Problem Description: a charger that stop working after 6th day of dilivery of order. I need a replacment of the product, as it has a 1 month warranty.
E-shop of Maxbhi.com.
Customer S
Customer Support - Maxbhi.com (Maxbhi.com)
Nov 7, 3:06 PM
Dear Varunmf,
Can you please tell us your order number with Maxbhi.com so that we can help you with your problem.
You can find out your order number by visiting here : https://www.maxbhi.com/index.php?dispatch=orders.search
Thanks & Regards,
Maxbhi.com
Ph: [protected]
Sales: [protected]@maxbhi.com
Support: [protected]@maxbhi.com
Website: https://www.maxbhi.com
Varunmf
Varunmf
Nov 7, 11:16 AM
This is a follow-up to your previous request #51781 "Order complaint"
Hi
I havent received my refund yet. When i will receive my money???
This email is a service from Maxbhi.com. Delivered by iCables.in.
Message-Id:1XDP293XDN_5645e481a5e08_29023f7fe5acd31c33287e_sprut
Varun Fanje 13 November 2015 at 20:56
To: "Maxbhi. com"
Why you need 10-12 days more, you already took more than 15 days. I need my money immediately.
[Quoted text hidden]
Customer Support - Maxbhi.com (Maxbhi.com) 18 November 2015 at 12:33
Reply-To: "Maxbhi.com"
To: Varunmf
##- Please type your reply above this line -##
Your request (#55465) has been solved. To reopen this request, reply to this email or click the link below:
https://elcotek.zendesk.com/requests/55465
Customer S
Customer Support - Maxbhi.com (Maxbhi.com)
Nov 18, 12:33 PM
Dear Sir,
payment mode is: net banking of state bank of India AND your bank reference no. is IGOAQWUBPO. Kindly contact to cc avenue. Contact no. [protected]
Thanks & Regards,
Maxbhi.com
Ph: [protected]
Sales: [protected]@maxbhi.com
Support: [protected]@maxbhi.com
Website: https://www.maxbhi.com
Varunmf
Varunmf
Nov 13, 8:56 PM
Why you need 10-12 days more, you already took more than 15 days. I need my money immediately.
Customer S
Customer Support - Maxbhi.com (Maxbhi.com)
Nov 13, 6:54 PM
Dear Varunmf,
Apologies for the inconvenience caused.
We have already initiated your request for refund of your amount to bank via CCAvenue on #date & same would reflect in your account within 10 to 12 working days from the date of initiation. This time is taken by the payment gateway processor and your bank. All process of refund has been completed from our end already.
For more information about your refund payment you can contact your bank or customer care of CCAvenue payment gateway at[protected].
Thanks & Regards,
Maxbhi.com
Ph: [protected]
Sales: [protected]@maxbhi.com
Support: [protected]@maxbhi.com
Website: https://www.maxbhi.com
Varunmf
Varunmf
Nov 9, 4:16 PM
Hello,
Can you please tell me when you are going to refund my money?
I am sending all my previous conversation with you on same complaint, may be that will remind you everything.
Customer Support - Maxbhi.com (Maxbhi.com)
Oct 23, 11:14 AM
Dear Varunmf,
Apologies for the inconvenience caused.
As per your request we have now initiated the refund of amount from Maxbhi eWallet to your bank via the CCAvenue payment gateway which was used for making the payments. The payments will be reversed and credited back to your account in 12-15 working days of time, depending on your bank. This time is taken by the payment gateway processor and your bank. All process of refund has been completed from our end.
For any further queries or information, please feel free to reply back.
Thanks & Regards,
Maxbhi.com
Ph: [protected]
Sales: [protected]@maxbhi.com
Support: [protected]@maxbhi.com
Website: https://www.maxbhi.com
Varunmf
Oct 23, 12:06 AM
Order complaint
Order Number: 140433
Email ID: [protected]@gmail.com
Product Name: Charger For Asus Google Nexus 7 2 Cellular with 4G support (microUSB)
Problem Description: a charger that stop working after 6th day of dilivery of order. I need a replacment of the product, as it has a 1 month warranty.
E-shop of Maxbhi.com.
Varunmf
Varunmf
Nov 7, 4:50 PM
I am sending all my previous conversation with you on same complaint, may be that will remind you everything.
Customer Support - Maxbhi.com (Maxbhi.com)
Oct 23, 11:14 AM
Dear Varunmf,
Apologies for the inconvenience caused.
As per your request we have now initiated the refund of amount from Maxbhi eWallet to your bank via the CCAvenue payment gateway which was used for making the payments. The payments will be reversed and credited back to your account in 12-15 working days of time, depending on your bank. This time is taken by the payment gateway processor and your bank. All process of refund has been completed from our end.
For any further queries or information, please feel free to reply back.
Thanks & Regards,
Maxbhi.com
Ph: [protected]
Sales: [protected]@maxbhi.com
Support: [protected]@maxbhi.com
Website: https://www.maxbhi.com
Varunmf
Oct 23, 12:06 AM
Order complaint
Order Number: 140433
Email ID: [protected]@gmail.com
Product Name: Charger For Asus Google Nexus 7 2 Cellular with 4G support (microUSB)
Problem Description: a charger that stop working after 6th day of dilivery of order. I need a replacment of the product, as it has a 1 month warranty.
E-shop of Maxbhi.com.
Customer S
Customer Support - Maxbhi.com (Maxbhi.com)
Nov 7, 3:06 PM
Dear Varunmf,
Can you please tell us your order number with Maxbhi.com so that we can help you with your problem.
You can find out your order number by visiting here : https://www.maxbhi.com/index.php?dispatch=orders.search
Thanks & Regards,
Maxbhi.com
Ph: [protected]
Sales: [protected]@maxbhi.com
Support: [protected]@maxbhi.com
Website: https://www.maxbhi.com
Varunmf
Varunmf
Nov 7, 11:16 AM
This is a follow-up to your previous request #51781 "Order complaint"
Hi
I havent received my refund yet. When i will receive my money???
This email is a service from Maxbhi.com. Delivered by iCables.in.
Message-Id:1XDP293XDN_564c22ca1b15c_90b53f82b38cd3201604af_sprut
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