[Resolved] Maxbhi / Elcotek Telecom — #580206, 1711 refund

kart9

from Vijayawada, Andhra Pradesh

Website:

maxbhi.com

I had made an order many times for a Sony Smart Watch Full Body casing with latest order no-#580206. after i came to know that this site is bogus and has no inventory, i wanted to transfer my money from ewallet to my bank account. now there is no option to do that in the website and customer care is not available through phone or chat or even by mail blocking my money rupees 1711/- since long time. worst ever online experience with worst maxbhi. Time waste and I don't why they wont pick the calls, no responses to email. if they dont have products, why to waste our time

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Sep 13, 2017

Complaint marked as Resolved

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

Verified Support

Aug 14, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Karthik A Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #580206 with maxbhi.com. For refund of your amount, we have a very simple process enabling you to do so you can call us and request refund to bank, or you can easily use our chat support and request to refund to bank. Also you can write an email to [protected]@maxbhi.com and ask for your refund. You could have easily done that rather than choosing the longer route. still as we receive a confirmation for refund to bank i am initiating your complete refund from our-end it will be credited back to your account as per bank procedure and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved at https://www.consumercomplaints.in so that other users can get to know the actual process regarding the same.you can login to your account and request for refund to bank.

Aug 16, 2017

Updated by kart9 Hello Maxbhi,

Thanks for the refund, its not yet reflecting in my Credit cared, But I got your email.

Didn't you saw my complaint clearly ? I have written 3-4 mails, I have tried calling you 2-3 times out of 1 time its frustrating 9 mins call and disconnected after that, fed-up with your worst site. If you cannot send an item why are you displaying it in site ? And why are taking the orders ? and why those are still available ? not removing from site ? do you know how much valuable is customers time ?

either you close this site or run it properly, due to few sites like yours people are loosing trust on online websites and specially you guys are making Indian sites defaming.

I wont mark this as closed, until you guys run it properly.

Regards,
Karthik

Verified Support

Aug 17, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Karthik A Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As per your complains please allow me to answer them. First you complained that we canceled all your orders. Sir, please let me inform you that we are an eCommerce company based on supplies from our vendors. In our business model, we try to arrange those products to customers which are very hard to find and usually not available on the internet. We depend on stocks from our vendors for these products. The vendors which really do not know anything about maintaining inventory and are the real retailers supporting the masses of our mobile phone repair industry. As and when you order, we try with all our vendors and try to source the product. Sometimes, we even spend hours of phone calls and visits to our vendors warehouse to try to find your product. Means with your every order we spend money trying to source it. And at the end i[censored]n-luckily in few cases when we end up with no product, then we have no other option rather to refund you in full amount. Now you can imagine if you ordered same product for 5 times and we tried to look for that product and still end up without it, then who is the one with the real loss. As i can check your Order #580206 with maxbhi.com. Its already completely refunded from our-end, kindly please wait it will be credited back to your account as per bank procedure and and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved at https://www.consumercomplaints.in so that other users can get to know the actual process regarding the same.

Aug 18, 2017

Updated by kart9 Hello,

Its your business to make sure its well maintained. And its your basic job to deal with Vendors, if that vendor is not working as per your instructions you can close business with them.

Even now I found the product is available https://www.maxbhi.com/full-body-housing-for-sony-smartwatch-3-swr50-white.html, so can I order again ? after you getting know the product is not available why are you not marking as out of stock ?

I wont mark this as resolved until I get proper answer from you guys...

Verified Support

Aug 26, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Karthik A Sir ...As confirmed with you on call your issued has been solved. So i would request you to please mark the issue resolved.