[Resolved]  Maxbhi / Elcotek Telecom — Amount refunded in maxbhi wallet instead of my account.

Oct 24, 2016

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr, Vignesh Kumar, , , , First of all sorry for the inconvenience caused to you regarding your order with maxbhi.com, sir as i checked your order closely didn't found any refund request from your side, kindly allow me to answer your query why Maxbhi unable to refund to bank ? when an order is cancelled by Maxbhi the refund of the amount is automatically done to e-wallet by Maxbhi, most importantly being 2 reasons behind this. 1. Most of the customers in India pay using credit card/ debit card/ net-banking of their friends/ relatives. 2. Many customers want to retry ordering the same product with the same amount, I hope this might clear your mis-understanding about the refund process & more over on this you don't need to ask anyone to refund your amount to your bank account or you don't need to e-mail anyone or you don't need to hold on a customer care for the same. You can just simply Login to your account on Maxbhi go to the order detail page & make the refund to your bank by yourself...But as I can see you have already requested for your full amount to be refunded to your bank account and the same has been processed already. Lastly I would again apologies to you from entire Maxbhi experience but I hope you do understand that we work hard to deliver the product to you & also ensure you that your money is YOUR's until and unless we ship the product to you... Refund is just a click away!!! please acknowledge us the same after receipt of your full amount in your bank account...
Hope the above clarification will help you to re-gain the trust factor with Maxbhi.com. Also would like to request you to mark the issue as resolved.