Maxbhi / Elcotek Telecom — Damaged Product

I Bought a realmi C2 Display for RS:1859 from MAXBHI.com and the product is not working..am not a service person so I gave it to the service person then he only told me it was not working...so i was going to Maxbhi site there was no replacement option I can't see...and I did Costerm support on the website then I received a text "We are sorry but due to the coronavirus pandemic, our support channels are working at a very limited capacity. Please try again after some time." I need to replace my product or I need my payment back