Maxbhi / Elcotek Telecom — Delay in processing my product

Maxbhi i ordered my product on 16th of june and order number is 3441905. Today is 25th june and yet it is not shipped. I am having lots of queries and i am asking it point wise from maxbhi.
1. customer support is worst i was trying to contact from 17 of june and finally after 1hour of wait i was able to talk on 22 of june.
2.fake promise made by maxbhi while getting order, when i was ordering the product there i was offer that if i order it within 1hour 23 minutes it will be delivered by 18th june.
3.i ordered my product only due to offered delivery date.
4.no order cancellation date even at preliminary stage.
5.where are consumers right? Once a person ordered and paid the amount maxbhi shows arbitrary face and deliver the product as per their convenience. And at this stage if someone wants to cancel their order they always repeat we don't have cancel policy.
Its my request to maxbhi either improve your service otherwise i will start a campaign against you by joining the persons who suffered due to you.
Maxbhi is dealing with mobile spare parts and i think they don't know how much a phone mean to someone and still you show your careless face after getting product order and payment