Maxbhi / Elcotek Telecom — Delivered empty box and refusing to ship actual product or refund

Address:

Delhi

I ordered vivo nex display whose order id is 5556928. I received the shipment on time but when I opened the package, to my utter shock, there was no product inside. Just two pieces of theromocol sheets stacked together and bound with a rubber band. When I contacted their customer support, they outright refused to refund or ship the product again saying they are not responsible to item loss in transit.
Since the package doesn't look tampered at all, i am quite certain that they didn't ship the actual product and instead of admitting their fault, they are just refusing.
This is really a fraud company. I have ordered other mobile display in the past and that order went through, without hassle. So, it is kind of hit and miss. From my understanding, if they have stock of the product, they might ship the product or they might choose to do fraud and ship empty box.