Maxbhi / Elcotek Telecom — Got a broken product

With reference to the subject, i ordered a Samsung touch screen from the company but i received a broken glass (order no: 3526757) and for this i've sent a complaint for replacement with proper pictures of the problem, however till now i have not received any news from them. With regard to this problem can you kindly help me find a replacement from them.

Thanks
Pyrkhat Sun