Maxbhi / Elcotek Telecom — item replacement for a wrongly placed order

I ordered a touch screen digitizer instead of a front glass. When i realized that order was wrong, i sent a couple of emails to [protected]@macbhi.com, tried maxbhi support via their website and phone number. But it is like they are shut off to the customers. On the non-toll free customer support number, you are placed on hold. The shipment is yet to be picked up as per the shipping company website. But there is nobody even looking into this request under order# 1842835