[Resolved] Maxbhi / Elcotek Telecom — lcd with touch screen for moto g5 plus 32gb

hemanthmmk

from Erode, Tamil Nadu

Address:

560094

I ordered replacement display + touch screen combo from maxbhi.com on[protected]Order #1559510). The product was dead on arrival with slight part missing from the side of seal. I found that the product was dead on arrival when i connected it to phone motherboard carefully. But when i requested for a replacement of the same, they are simply declining it accusing me of tampering the seal. As evidence, they are sending me the photo of the product when they had it before shipping.in that case, i can send a photo claiming that, this is the way the product looked like when it came to me. At least they should have tested the product before sending me if they are this adamant in declining return requests. I am attaching photos where you can see part of seal missing form it. Its like i have paid for nothing since the product i dead on arrival! My question is can i request for replacement claiming broke seal of product instead of dead on arrival?

+1 photos

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Mar 30, 2019

Complaint marked as Resolved

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

Verified Support

Feb 27, 2019

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Hemanth Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #1559510 with maxbhi.com. We would not be able to replace the product as it is not in the same condition as it was when it was sent to you.

The warranty seals has been removed from the product
The protection film / clear film has been removed or tampered with.
The gumming has been removed / used.

As clearly mentioned in our warranty terms and conditions, in case of any in validation of warranty we will not be able to process the replacement or repairs. You can read our warranty terms and conditions here : https://www.maxbhi.com/warranty-terms.html

Please do let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved at consumercomplaints.in so that other users can get to know the actual process regarding the same.

Mar 01, 2019

Updated by hemanthmmk Instead of this copy paste answer, will you read my complaint completely and give answer to all the points I have raised? and you want me to mark it resolved just because of this clumsy reply?

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Comments

Jeys

I made two payments for the same set of products, and they both were cancelled by Maxbhi for non availability. The first payment was refunded and the second not yet, it, s been 15 days already.