[Resolved] Maxbhi / Elcotek Telecom — Lyf flame 1 housing

narsharam

from Jayamkondacholapuram, Tamil Nadu

Address:	New Delhi, Delhi, 606601
Website:	www.maxbhi.com

Ordered lyf flame 1 housing three times and every time order cancelled with messaga out of stock . But the time i placing order the product is available .
i tryied to ordered all the three colors option available and same [censored] happens .
i placed the order and after two days out of stock and order cancelled . Its like i have been ordering the same product for 15 days and you guys just put the message out of stock after getting my money .

i want my money to my bank account which is in my maxbhi e wallet

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Dec 12, 2016

Complaint marked as Resolved

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

Verified Support

Nov 11, 2016

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr, Narsharam Sir, , , , , , First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com.I had closely checked your all orders and you complained that we canceled all your orders. Sir, please let me inform you that we are an eCommerce company based on supplies from our vendors. In our business model, we try to arrange those products to customers which are very hard to find and usually not available on the internet. We depend on stock;s from our vendors for these products. The vendors which really do not know anything about maintaining inventory and are the real retailers supporting the masses of our mobile phone repair industry. As and when you order, we try with all our vendors and try to source the product. Sometimes, we even spend hours of phone calls and visits to our vendors warehouse to try to find your product. Means with your every order we spend money trying to source it. And at the end i[censored]n-luckily in few cases when we end up with no product, then we have no other option rather to refund you in full amount. Now you can imagine if you ordered same product for 5 times and we tried to look for that product and still end up without it, then who is the one with the real loss. About your 2nd complain about refund of your amount, we have a very simple process enabling you to do so in few clicks on 1 call or 1 support cheat. Means either you can login to your account and request for refund to bank, or you can call us and request refund to bank, or you can easily use our chat support and request to refund to bank. Also you can write an email to [protected]@maxbhi.com and ask for your refund. You could have easily done that rather than choosing the longer route. if there is anything else we can help you with. Also i would request you to please mark the issue resolved at https://www.consumercomplaints.in so that other users can get to know the actual process regarding the same.