[Resolved] Maxbhi / Elcotek Telecom — Money deducted 2 times from my account

kumarsandy1234

from Zamania, Uttar Pradesh

Address:	New Delhi, Delhi, 110001
Website:	www.maxbhi.com

I was trying to order samsung galaxy on5 touch digitizer costs 482.49 rupees. I was making payment through mobikwik wallet. At payment page order got stuck but my money got deducted from my account. After that i received a message from maxbhi that my order was unpaid and try payment again. After that i opened the link given in the message and paid again but i didn't received my first payment amount. I asked mobikwik, they said the payment was successful. When i ask about the refund from maxbhi they just cancelled my account and deleted my all order history. I mailed them a lot of time. They never replied to my mail. Please take some action again maxbhi.com.
They are cheating people's money.

Bank ref no.[protected]
Order id : #505146
Order date: june 9th, 2017

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Jun 19, 2017

Complaint marked as Resolved

I Got My Refund After A Call From Maxbhi Support Team.

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

Jun 18, 2017

Updated by kumarsandy1234 These Are The Pictures of E-Mail That I Received After Payments.

Verified Support

Jun 19, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Sandeep Kumar, , , , , , , , , , , , , , , , , , First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #505146 with maxbhi.com. I had checked it and initiated your refund of this order from our-end shortly it will be credited back to your account as per Mobikwik Wallet procedure and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.