Maxbhi / Elcotek Telecom — Non comparable item not being replaced

Hi.

I was led to your website when I searched for Screen for vivo V 15 Pro on google. The listing I clicked on was from your site, I went ahead and bought the screen only to realise I was sold a screen for Vivo V 15 and not V15 Pro. I have attached a screen shot of the search to substantiate my claim.

On receiving the screen I got to know the screen that got ordered via your ad was for vivo v 15 and not v 15 pro.

Hence I raised a request to replace the screen wotht that of v 15 pro. However my request was declined.

I'm writing to you to reconsider my request as the screen provided to me is an absolute waste for me. I need a v15 pro screen and im willing to pay the difference amount for the screen and shipping charges. There is absolutely no loss to your company if this swap is offered.

I hope you oblige given the circumstances.

Regards.
Vinith Raj