[Resolved] Maxbhi / Elcotek Telecom — not getting refund of the amount for the cancellation of the order.

Krishna Madhav

from Kolkata, West Bengal

Website:

Maxbhi.com

I had ordered a battery for my Spice MI 495 stellar virtuoso on 15th july 2017 .The order had been successfully placed and I had got an information validating the same .Next day on 16th july 2017 I got an information that the sellar had refused to deliver the battery on my address and my order stood cancelled. An amount of RS. 470 had been debited from my bank account on 15th July 2017 . Now on 16th July 2017 i got a mail from MAXBHI Telecom that the refund of the order is approved and i have got the amount in my MAXBHI E -WALLET which i don't want .I wanted the refund to be done in my bank account and not in MAXBHI E -WALLET. I don't find the option of transferring the amount from MAXBHI E-WALLET to my bank account though MAXBHI TELECOM SAYS an option is there for doing so.
NOW I AM HEAVILY DISAPPOINTED AS I DON'T NO WHAT TO DO NEXT.I AM A VERY POOR PERSON WITH A VER LOW INCOME.
PLEASE SOMEONE HELP ME in getting my refund back to my bank account.My order number is #546692.

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Jul 25, 2017

Complaint marked as Resolved

My issue has been resolved and I have received my money in my bank account.Thanks a lot to ConsumerComplaints.in team .I got a call very next day from Maxbhi.Com after the prompt action taken by ConsumerComplaints.in team.A lady told me my money had been refunded to my account. She also asked me why i choose such a long route for solving my problem .I told her had your company responded to my query as soon i had been stuck into the problem i would not have been chosen this route. Anyway Maxbhi Elcotek supporting staffs are nice person.But their way of doing business is somewhat irritating.Hope they will fix this & then i will return again to shop. Thanks a lot .God be with you.

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

Verified Support

Jul 18, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Krishna Madhav Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. For refund of your amount, we have a very simple process enabling you to do so in few clicks on 1 call or 1 support chat. Means either you can login to your account and request for refund to bank, or you can call us and request refund to bank, or you can easily use our chat support and request to refund to bank. Also you can write an email to [protected]@maxbhi.com and ask for your refund. You could have easily done that rather than choosing the longer route. still as we receive a confirmation for refund to bank i am initiating your complete refund from our-end shortly it will be credited back to your account as per bank procedure and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved at consumercomplaints.in so that other users can get to know the actual process regarding the same.

Jul 25, 2017

Updated by Krishna Madhav Thanks a lot to #consumerComplaints.in.. my money has been refunded to my bank account.Thanks to your team for prompt action.
Thanks to #Maxbhi.com too for such nice and helping supporting staffs.

My issue has been resolved.