[Resolved]  Maxbhi / Elcotek Telecom — Not returning the money if product is not sourced

Jun 10, 2016

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr.Atchutanand, first of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As per your complains please allow me to answer them First you complained that we canceled all your orders. Sir, please let me inform you that we are a eCommerce company based on supplies from our vendors. In our business model, we try to arrange those products to customers which are very hard to find and usually not available on the internet. We depend on stock;s from our vendors for these products. The vendors which really do not know anything about maintaining inventory and are the real retailers supporting the masses of our mobile phone repair industry. As and when you order, we try with all our vendors and try to source the product. Sometimes, we even spend hours of phone calls and visits to our vendors warehouse to try to find your product. Means with your every order we spend money trying to source it. And at the end i[censored]n-luckily in few cases when we end up with no product, then we have no other option rather to refund you in full amount in wallet. We cannot initiate the refund request until and unless we get the request from your end. It is because many people in our country use the payment modes from there friends, relatives, cybercafe's, etc. So we need a confirmation from there end regarding the same. we have a very simple process enabling you to do so in few clicks on 1 call or 1 support cheat. Means either you can login to your account and request for refund to bank, or you can call us and request refund to bank, or you can easily use our chat support and request to refund to bank. Also you can write an email to [protected]@maxbhi.com and ask for your refund. i have checked again that you used your amount for placing new order so if you want your amount to be transferred to your acquiring bank account pls confirm us over mail by your registered mail id we will process the full refund to your bank account...and let us know if there is anything else we can help you with.

Jul 08, 2016

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr.Atchutanand kandregula, as confirmed your refund process for order number 284157 has been completed from our end on same day with bank reference 661095 dated 11-06-16, kindly do let us update has the amount being credited in your acquiring bank account and pls do let us know if you need any other help... Also would request you to kindly mark the issue as resolved so that other user can also know the actual process regarding the same