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[Resolved]  Maxbhi / Elcotek Telecom — Order #3704363 Defective product Asking for more money to pay of 50% product

I purchased an LCD with Touch Screen for Moto E7 Plus - Black (display glass combo folder). maxbhi.com for sending me a defective touchscreen and I have sent the old product with my own expenses now they are asking for more money to pay 50% of the product. Why should I pay more money? Provide me with a replacement free of cost.
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Dec 16, 2021
Complaint marked as Resolved 
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Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.
Dec 10, 2021
Updated by Pallavi P 123
Check this image they are deducting my money from the e-wallet.

Dec 11, 2021
Updated by Pallavi P 123
Today they have blocked my account and no refund was provided. They also have the old product with them which I sent.

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    Maxbhi / Elcotek Telecom
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    Maxbhi / Elcotek Telecom Phone
    +91 75 3300 6661
    +91 11 2580 1110
    +91 11 2580 1111
    Maxbhi / Elcotek Telecom Address
    318, 3rd Floor, Network Plaza, Saraswati Road, Karol Bagh, New Delhi, Delhi, India - 110005
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