[Resolved] Maxbhi / Elcotek Telecom — Order #499246 and replacement id #1493

gsundar2016

from Bengaluru, Karnataka

Address:	110005
Website:	www.maxbhi.com

I ordered an LCD for Spice MI 516 and received an incompatible LCD, So received LCD was not working, I raised a request for replacement and send back the LCD to Maxbhi, but I again received the same type incompatible LCD.
I requested customer care to refund the money and I was ready to send back the item.
But they told me again they will send the replacement. I was very unhappy and wanted refund not replacement. Maxbhi is still doging the matter and customer care was raising the issue to seniors etc.

Now if I call customer care I need to wait at least 2 to 5 mins to connect and they are always unable to here me and drop my call

Very bad experience with Maxbhi online.

Hope they take some action and rectify this iissue

best regards,
Sundar

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Aug 4, 2017

Complaint marked as Resolved

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Sundar G Sir... ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your both the Order #499246 with maxbhi.com. Your request is already processed to the concern department and they will do the needful in this regarding Please let us know if there is anything else we can help you with on [protected]@maxbhi.com or you can call us on [protected]. Also i would request you to please mark the issue resolved.