[Resolved] Maxbhi / Elcotek Telecom — Order id 517312

Dishunishu

from Deoria, Uttar Pradesh

Address:	New Delhi, Delhi, 110005
Website:	Maxbhi.com

They cancelled my order and refunded the amount in their ewallet instead of my account which is not letting me to transfer the same to my account. This is really very bad as I cannot use the same to buy the same from other places and I don't want to buy anything else from your site. Please refund the money in my account?. I also tried their helpline no but no one is picking up the phone.
Order no 517312
Amount 1453
Thanks

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Jul 27, 2017

Complaint marked as Resolved

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

Verified Support

Jun 26, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Dinesh Khatik Sir, , , , , , , , , , , , , , , , , , , First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #517312 with maxbhi.com. For refund of your amount, we have a very simple process enabling you to do so in few clicks on 1 call or 1 support chat. Means either you can login to your account and request for refund to bank, or you can call us and request refund to bank, or you can easily use our chat support and request to refund to bank. Also you can write an email to [protected]@maxbhi.com and ask for your refund. You could have easily done that rather than choosing the longer route. still as we receive a confirmation for refund to bank i am initiating your complete refund from our-end it will be credited back to your account as per bank procedure and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved at https://www.consumercomplaints.in so that other users can get to know the actual process regarding the same.