Maxbhi / Elcotek Telecom — Poor online customer service

Address:

Ghaziabad

Sir/ma'am,
I have ordered a product on 29th October on Maxbhi.com not knowing how the online website was. I successfully ordered the product but the details for the status of the ordered product are not good and whenever I try to cancel it, it is unresponsive.
I think the overall management is unresponsive in resolving my issue . Please Help me .
They have given me only this details
Order ID #2832284

Please help me to get the refund and if this company is fake then please somebody take the initiative to shut it down .
My contanct details are as imchen.[protected]@gmail.com