[Resolved] Maxbhi / Elcotek Telecom — product cancellation

ganesch

Address:	630001
Website:	www.maxbhi.com/index.php?dispatch=orders.search

I have ordered lcd touchscreen for xiomi note 4 32 gb by mistake inspite of ordering the lcd touchscreen for xiomi note 4 64 gb. With in 1 hour time, i have sent mail to the support team to cancel the order #1352155 and credit my ewallet so i could order the correct product. But my request was not considered at all, i tried to contact the support team and no response from the support team. Now the order status is showing order shipped.

There is no option in their system to cancel the order.

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Dec 13, 2018

Complaint marked as Resolved

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2018

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. A Chandrasekar Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #1352155 with maxbhi.com. we delivered you the correct product as per your order and we do not have return policy, if you required any other product you can place a new order for it. Please do let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved at https://www.consumercomplaints.in so that other users can get to know the actual process regarding the same.