Maxbhi / Elcotek Telecom — product delivered is wrong different design

Address:	421205
Website:	Maxbhi.com

I have launched below complaint to the Maxabi.com support but they are denying to replace or return the item, I have uploaded the image of product which i have ordered and I got delivered but i can not find the reason why they are denying to replace the item.

complaint :
I have just ordered the cover three times, only first order delivered correct one, other two was different in the designed. image was uploaded by different designed.
Second time i think it is mistake so i have ordered it third which was also delivered the wrong product, product should i have uploaded the image from you website.
Difference in design
1. Material
2. Original is with back we need remove the original one then i can use the cover, but delivered product is with the back cover and very thick.
3. there was no small flap in cover which was indicated in the image, but the delivered cover have.