Maxbhi / Elcotek Telecom — Product not delivered and no refund!

Address:

Elcotek India Private Limited 88, Navyug Market, Ghaziabad UP - 201001

I have ordered realme x2 display folder on 5th July. In website it showed as if i order it within 30minutes the product will be delivered by 7th July with order id 4740918. Now there is no improvement in delivery status, it's just showing "Product is currently being quality checked and is expected to be shipped soon to you" when I contacted their support they are like there is no cancellation policy. If they are not delivering on the given date then it's just a scam na. Now there is not even any change in the delivery status. If they don't have good infrastructure to sell on their own then should sell on e-commerce. If they are not delivering within the end of the day then I will complaint a case against them.