Maxbhi / Elcotek Telecom — Product not dispatched #3421788

This is regarding Order No 3421788 with maxbhi.com Paid on 11th Jun 2021.

Product against the order, is yet to be dispatched from maxbhi. Considering my urgent requirement i have been following up with their Customer care team for more than 15 days,
The customer care didn't responding. If we check the product on the site it still shows available and expected delivery 3, 4 days from when we check.
I procured the product from some other site and want Order 3421788 with maxbhi.com to be cancelled and money to be refunded.
Please help.