[Resolved] Maxbhi / Elcotek Telecom — refund for wrong product delivered and return not resolved

Mayoor Dhakan

from Dahod, Gujarat

Address:	New Delhi, Delhi
Website:	Www.maxbhi.com

Dear maxbhi,

I have purchased product from your company through online portale order number 929582. For rs.3046.39 item samsung s4 gt-19505 display + touch screen and the delivery which i have received is samsung gt-19500 which is not compatible with my phone and is not working it does not support the version so after checking with samsung showroom have stated it is not working and as a proof i have a video which is attached with mail & so i need to have refund for the same and kindly take your product return. I have called your customer service regarding the same but informed that it cannot be returned or refunded were first u people have send me wrong touch & display products for non matching version instead of gt-19505 it is gt-19500 which is not supporting and not being refunding and i need to return. So kindly arrange refund or i have to speak with consumer rights on same.

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Jun 2, 2018

Complaint marked as Resolved

The refund has been credited to my account.I hope it it is permanently resolved again in future it does not been charged back as per the policy & once more Thanks Mr. Naman I appreciate your time and effort my concern was resolved after our 3 conversation over the phone.

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

May 14, 2018

Updated by Mayoor Dhakan Dear Maxbhi,

I have purchased product from your company through online portale Order Number 929582. for Rs.3046.39 Item Samsung S4 GT-19505 display + Touch Screen and the delivery which i have received is Samsung GT-19500 which is not compatible with my phone and is not working it does not support the version so after checking with Samsung Showroom have stated it is not working and as a proof i have a video which is attached with mail & so i need to have refund for the same and kindly take your product return. I have called your Customer service regarding the same but informed that it cannot be returned or refunded were first u people have send me wrong touch & display products for non matching Version instead of Gt-19505 it is Gt-19500 which is not supporting and not being refunding and i need to return. So kindly arrange refund or i have to speak with Consumer rights on same.

May 14, 2018

Updated by Mayoor Dhakan I have also logged a complaint as per the floor supervisor stated to place replacement request but i wouyld like to have full refund to my bank account mentioned below is the details of the concern & images & mail which i have sent on same.

To whom It May Concern

Dear Maxbhi,
I have ordered a product with u for Samsung S4 GT-19505 (LCD with Touch Screen for Samsung I9505 Galaxy S4 - Black (complete assembly folder) and I have received product not for which i have asked for i have received product for Samsung S4 Gt-19500 which is not compatible for my Samsung S4 GT-19505 so i need to return the item & have my refund of credit back to my bank account & i have called several times to your call center agent and no professional assistance has been provided on same.I would really appreciate that the refund request would be made & your product to be hand over through your DTDC courier agent on same.I have also logged a complaint to consumer rights on same due to unprofessional assistance provided by your agent for return purpose.

Note :Attached below is the screen shots of the issue which i faced when the phone was provided to repairing center of Samsung professional.I here by agree to have refund of the product not replacement for the product LCD with Touch Screen for Samsung I9505 Galaxy S4 - Black (complete assembly folder)

My Name is Mayoor
My Order Number is #929582.
My Contact is [protected].
Added By Mayoor On Date 14/05/2018, 03:56 PM

May 18, 2018

Updated by Mayoor Dhakan I have received call from. Supervisor and they are stating they would not refund my money can any one plz help me on same. Can any legal action can be taken on same.

Verified Support

May 19, 2018

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Mayoor Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #929582 with maxbhi.com. Your are facing problem with the product, we request you to follow our replacement process so that we can replace your faulty product with the new one and please and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.

Jun 02, 2018

Updated by Mayoor Dhakan Dear Maxbhi,
The issue is resolved after connecting your higher management on same & i find your Boss better than you people to help and assist for the concern i had Mr. XXX thax for the assistance your have provided & it was not easy to convenience him regarding the genuine problem but he did it, after all follow up & reminder what i had to .

Thanks & Regards
Mayoor